本教材突出语言实用能力和运用能力的培养，在重点培养英语口头交际 能力的同时，兼顾培养读、听、写、译的能力，按情景、任务安排英语语料 。主要有如下两个特点： 本教材重点围绕物业管理过程中常见的情景，业主、租户和管理者经常 遇到的问题，分单元、分类别编排内容和教学；采用最接近生活实际的情景 范例、最简练的英语言语、物业管理服务中最常用的英语词汇和句子，构建 情景对话和练习，引导学习者直接进入角色。
本教材分为17个单元，前16个单元每单元分5个模块。遵循外语习得一 般规律和提高英语言语理解、运用、记忆能力以练为主的宗旨，特意设计成 “听说导入情景——复述加深印象——填空作出反应——模仿灵活运用—— 练习巩固提高”的程序。
《21世纪大学实用专业英语系列》之《物业管理英语口语》突出语言实用能力和运用能力的培养，在重点培养英语口头交际能力的同时，兼顾培养读、听、写、译的能力，按情景、任务安排英语语料。本教材分为17个单元，前16个单元每单元分5个模块。
Unit 1 Introduction(I)
Section I Listen and repeat
Section II Complete and respond to the following
Section 111 0ral Practice
Section IV Read the following and enlarge the vocabulary
Section V Exercise
Unit 2 Introduction(II)
Section I Listen and repeat
Section II Complete and respond to the following
Section III Oral Practice
Section IV Read the following and enlarge the vocabulary
Section V Exercise
Unit 3 Introduction(III)
Section I Listen and repeat
Section II Complete and respond to the following
Sectin 111 0ral Practice
Section IV Read the following and enlarge the vocabulary
Section V Exercise
Unit 4 Keeping Good Relationship with Owners or Tenants
Section I Listen and repeat
Section II Complete and respond to the following
Saction 111 0ral Practice
Section IV Read the following and enlarge the vocabulary
Section V Exercise
Unit 5 Hunting an Apartment
Section I Listen and repeat
Section II Complete and respond to the following
Section III Oral Practice
Section IV Read the following and enlarge the vocabulary
Section V Exercise
Unit 6 Inquiring Information(I)
Section I Listen and repeat
Section II Complete and respond to the following
Section III Oral Practice
Section IV Read the following and enlarge the vocabulary
Section V Exercise
Unit 7 Inquiring Information(II)
Section I Listen and repeat
Section II Complete and respond to the following
SectiON III Oral Practice
Section IV Read the following and enlarge the vocabulary
Section V Exercise
Unit 8 Inquiring Information(Ⅲ)
Section I Listen and repeat
Section II Complete and respond to the following
Section III Oral Practice
Section IV Read the following and enlarge the vocabulary
Section V Exercise
Unit 9 Talling about a Community
Section I Listen and repeat
Section II Complete and respond to the following
Section IH Oral Practice
Section IV Read the following and enlarge the vocabulary
Section V Exercise
Unit 10 Helping Owners／Tenants out of Difficulties(I)
Section I Listen and repeat
Section II Complete and respond to the following
Section III O浏Practice
Section IV Read the following and enlarge the vocabulary
Section V Exercise
Unit 11 Helping Owners／Tenants out of Difficulties(11)
Section I Listen and repeat
Section II Complete and respond to the following
Section III Oral Practice
Section IV Read the following and enlarge the vocabulary
Section V Exercise
Unit 12 Helping Owners／Tenants out of Difficulties(111)
Section I Listen and repeat
Section II Complete and respond to the following
Section III Oral Practice
Section IV Read the following and enlarge the vocabulary
Section V Exercise
Unit 13 Notices and Announcements
Section I Listen and repeat
Section II Contacting a resident by phone
Section HI Oral Practice
Section IV Read the following and enlarge the vocabulary
Section V Exercise
Unit 14 Improving the Design of the Houses
Section I Listen and repeat
Section II Complete and respond to the following
Section III Oral Practice
Section IV Read the following and enlarge the vocabulary
Section V Exercise
Unit 15 Security in a Community
Section I Listen and repeat
Section II Complete and respond to the following
Section III Oral Practice
Section IV Read the following and enlarge the vocabulary
Section V Exercise
Unit 16 Intending to Develop Business
Section I Listen and repeat
Section II Complete and respond to the following
Section 111 0ral Practice
Section IV Read the following and enlarge the vocabulary
Section V Exercise
Unit 17 Evaluation Report and Real Estate Property Certificate
Section I Evaluation Report
Section II Real Estate Property Certificate
附录I 房屋及其配套部分名称
附录II 长度、面积单位换算
附录III 形状、颜色、花草
Key to the Exercises
参考文献
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